Terms and Conditions

Business Address:Flyhigh.buzz Ltd, Dunkeswell Airfield, Honiton, Devon, EX14 4LG

Company Registration Number: 

Registered Address: Skydive Buzz Ltd, Dunkeswell Airfield, Honiton, Devon, EX14 4LG

Deposits/Payments

The deposits and payments are completely non-refundable.

The jump balance for your experience is due 10 days before your experience date.

Once the date of your experience is booked you are required to give a minimum of 28 days notice to change the date and an admin fee of £25 per person will be charged. If you wish to transfer your experience to another person a fee of £25 will apply. If less than 28 days notice is given a £50 rebook fee will apply.

Customers who do not show up on the day of their experience / flight for any reason will incur a rebook fee of £50. Failure to attend or rebook within 12 months will result in loss of all money paid.

Gift Vouchers

Gift vouchers are valid for 12 months from date of purchase. Gift vouchers are completely non-refundable*.

When purchasing an experience with a Gift Voucher; the voucher must be redeemed before the expiry date.

Once the date of your experience is booked, normal booking Terms and Conditions apply.

If you purchased your voucher directly through Flyhigh Ltd and it has expired you can extend your voucher for 6 months for a fee of £50.

On the day

On the day of your experience please arrive at your chosen arrival time. If you are late and have booked any special promotions you will be required to pay the standard rate.

Please allow a minimum of 3 hours from your chosen arrival time to have your experience complete. Please be aware that flying is weather dependent, so the flying programme can vary and waiting times change.

If weather conditions change unexpectedly you may have to reschedule your flight on the day, naturally Flyhigh buzz would love everyone to complete their flight on their first visit in safe weather conditions.

If we state that you need to reschedule on the day we will offer you 12 months to rebook.-  (This does not apply for Cessna Flights)

Postponement

We do not accept liability for any costs or expenses incurred if we have to postpone your flight, where the reason for the postponement is beyond our control.  

As standard we will text the mobile number on your booking at 4pm the day before to update you on the weather forecast. (This does not apply for Cessna Flights)

Weather

Should the weather be unsuitable for flying on the day (for your safety) it is your responsibility to return to the flying school on another occasion(s) to complete your flight.

As standard we will text the mobile number on your booking at 4pm the day before to update you on the weather forecast. We advise any customers planning on booking accommodation or traveling over 2 hours to contact the office 01404 890222 for further assistance.  (This does not apply for Cessna Flights)

Booking accommodation

When booking accommodation we recommend looking at the cancellation policy for your accommodation. Due to flying being a weather dependent sport, where sometimes we will have to postpone with less than 24 hours notice.

Promotions

All special promotions at Flyhigh.Buzz Ltd have limited spaces and are based on a first come, first served basis. If a promotional day has to be postponed, due to the weather, for example, we will offer a new date for the particular promotional activity. If you are unable to take part on this alternative date, you will lose the right to the special offer and will be required to pay our regular prices if you choose to take part on an alternative date to that which we arrange.

Postage

Balances

Any payments/ balances made on the day at Flyhigh.buzz become non-refundable.

Insurance

It is your responsibility to ensure you are sufficiently insured. We carry limited insurance cover against the risk of any injury or damage to passengers but you may not consider it adequate.

SMS & Email Marketing

We may send news and special offers to you via email or sms following you making a booking. You may unsubscribe at any time.